Creating your first Shipment.

Once you have entered your billing information in the Billing Centre, you are now ready to manually create your first shipment. If you need instruction on how to connect your eCommerce store to import your orders, please click here. For the purposes of this tutorial, let us begin by creating a manually entered order.

How to Manually Enter Orders:

1. On the upper left hand side of the dashboard, the very first icon, is the New Shipment tab (+), click on it to begin creating a manually entered order.
2. Choose Canada or USA for destination.
3. Enter the destination address and information for the shipment. You will need the full delivery address including postal code/zip code, as well as, the apartment/unit number. Be sure to include any corresponding buzzer or access codes required to complete the delivery. Shipments risk being returned to the sender if this information is missing at the time of delivery.
   
   (Reference/ P.O. is your order or reference number in your system, you can leave it blank if you do not have one). Please note that we cannot ship to PO boxes in Canada.
   
   
4. Review address details and click Confirm and Continue.
5. Confirm your location address and click Next. (Once you have put in your address, it will be saved in your account. You will just have to modify it if you are shipping from a different address.)
6. Enter package dimensions (in inches) and weight (in pounds) and click Next.
7. Confirm details and click Confirm and Continue.
8. Choose your preferred shipping service and click Continue. Our built in resolver will automatically recommend the most cost effective shipping method for you.
9. Review details and click Submit.

Do you have multiple packages going to the same address? Check out our Multi-Piece Shipment Guide.

 

Once you have entered the order, it will show up under the My Orders tab. If you have set up your eCommerce integrations, your store orders will automatically appear in this tab first.

 

Processing Orders:

When you are ready to send the package(s) out, select which orders you would like to pay and create the shipping label for.

1. Go to the My Orders tab and click the box to the left of your order. (Or click as many boxes as you want to process!)
2. You can then click Pay and Print.
3. You now have the choice to either drop off your shipment to one of our many drop-off locations or arrange for a home pickup.

Drop-off At SmartHub	Home Pickup
Choose location and click Continue Click Yes or No to print labels at a drop-off location($1.00 fee) or at home. Review order click Continue Add funds from your payment method if needed. Choose payment method and click Next Review and click Process Click Confirm and Pay	Confirm pickup address and click Confirm Review cut off time info and click Confirm and Continue Review order and click Continue Add funds from your payment method if needed. Choose payment method and click Next Review and click Process Click Confirm and Pay

4. Go to My Shipments tab. Click the blue and white Print button next to the shipment that needs the label printed. The printer window will open on your computer

5. Once your label is paid for and printed, you will receive a confirmation email from Swiftpost outlining the details of your selected pick up or drop-off at a SmartHub.

Congrats! You just created your first shipment with Swiftpost!

Need some more guidance? Check out these informative articles:

What is a SmartHub?

How do I print my Labels?

How do I track my Shipments?

What is Bundling and how do I bundle shipments?

Help! I made a mistake when entering a shipment's details!

What I need isn't listed, can I get some specific help?