Mistakes can happen, and sometimes the package may already be on its way to the (incorrect) destination before you realize what has happened. It can be very difficult to communicate these integral changes while a package is in transit, and it may not always be successful.
Swiftpost Customer Support can attempt to communicate directly with our courier partner's operations. Before you contact support, please have your name, account email, destination address, and tracking number of the specific package ready for Customer Support. This will enable them to execute your request more efficiently. Even though we can attempt to make the address change, we cannot guarantee it will happen. We hope you will understand that we are making every effort to fulfill your requests.
You can contact Swiftpost Customer Support through the following ways:
- Email us at email@example.com
- Give us a call at 1-888-655-6258
- Chat into support in the Swiftpost Dashboard (the black chat icon in the bottom right corner). You will be connected with a real person in only a few minutes.
Our customer support team is available during these hours:
Monday - Friday | 9am - 9pm EST
Saturday/Sunday | 9am - 2pm EST
If you call or send an email during a holiday or outside of these specified hours, a customer support agent will get back to you once business hours resume.